Specific information about the payment method Cash on Delivery (CoD).
Cash on delivery (CoD) describes the sale of goods in which payment is made upon delivery and handled by the carrier instead of arranging payment in advance. If the goods are not paid for, they are returned to the retailer by the carrier. Although Cash on Delivery (CoD) has become a less prominent payment method, it is still a relevant payment method in specific markets and for specific product categories or customer target groups.
In case you plan to use this payment method, you need to align with your carrier about the process details and the overall technical integration. Here is a list of additional hints and information:
invoiceReference
from the invoice together with the field customerNumber
from the customer to ensure proper payment matching and reconciliation.Here is the list of currently supported carriers. Additional carrier may be added upon request. Please get in touch with us in case your carrier of choice is not listed.
The customer pays the carrier by cash or card upon delivery of the goods. No widget integration required.
The settlement depends on how the carrier payments are made. Most likely, this will be done either "payment by payment" via bank transfer or via daily batches. In case the carrier pays by batch, a settlement file is provided. In such case, we will need access to the server where the settlement file is uploaded, in order to automatically fetch and process the file.
For refund handling, you will need to provide the customer's account information (most likely the IBAN). The following options are available to trigger a refund: