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Trustly
Specific information about the payment method Trustly.
Trustly is a convenient alternative to cards, allowing shoppers to make or receive payment by signing in to online banking without leaving the merchant's website or mobile app. It's also a simple and safe payment method as no card or bank account numbers are needed to make a payment. Founded in Sweden in 2008, Trustly currently operates in 29 countries worldwide.
The shopper chooses to pay online by Trustly by selecting Trustly as their preferred payment method. Then, the shopper is redirected to a payment page to select their bank from the list of supported banks. Once the shopper has chosen their bank from the list, they are requested to authenticate the transaction by entering their bank details and approving the payment. Finally, the merchant receives payment confirmation to ship the order/deliver the goods to the shopper.
Payment
Trustly as well as Accounting as a Service support payments via debit/capture. The related configuration is part of the onboarding procedure and can be found in the technical application. If you have already been onboarded, please contact us or send us your request for configuration change.
In case you need help or advice, please contact us.
Settlement
The settlement for Trustly payments follows the standard collecting PSP model in Accounting as a Service.
Refund
In case of a refund to be handled as part of a return, you should follow our use case Return creation to trigger the refund procedure in Accounting as a Service. Alternatively, if the refund happens in the context of a goodwill procedure, please follow the use case Good will creation for triggering a goodwill credit within Accounting as a Service.